Skip to content
ATSPrep

Resume skills list for 60 jobs

Pick your job and copy its hard skills, tools and soft skills. Then check which ones your resume already shows.

Skills for your job

Customer Service Representative skills

24 hard skills and tools in 4 groups. See them on an example resume

Service operations

Quality metrics

Customer interactions

Platforms

Soft skills Customer service, retail and hospitality

Show patience in a bullet, don’t just list it:
Talked an upset caller through a billing error step by step until it was fixed on the same call.

Which of these does your resume show?

Runs in your browser. Nothing is sent or saved.

The skills for your job in the words a recruiter types.

  • Grouped the way the job is

    Tools, systems and certifications under their own headings, from the same lists our resume templates use.

  • Checked against your resume

    Paste it and every skill turns green or stays grey, so you only add what's missing.

  • Soft skills with proof

    Each one comes with the kind of bullet that shows it, so it's not just a claim.

Your resume stays in this browser. Nothing is sent or saved.

Skills a recruiter searches for a customer service role.

Skills to put on a resume, for 60 jobs.

Every list below comes from one of our example resumes: the hard skills, tools and certifications a recruiter searches for in that job, in the words job postings use. Copy the ones you really have. The soft skills under each kind of job come with a bullet that shows the skill instead of just naming it.

Customer service, retail and hospitality

Soft skills for these jobs:PatienceConflict resolutionTeamworkCommunicationReliability

A bullet that shows each one
  • Patience: Talked an upset caller through a billing error step by step until it was fixed on the same call.
  • Conflict resolution: Calmed a guest whose booking had been lost and found them a room for the same night.
  • Teamwork: Covered the tills and the stock room on busy weekends so the queue never backed up to the door.
  • Communication: Explained returns and warranty rules in plain words, so customers left knowing what happens next.
  • Reliability: Opened on time every shift and handed over a balanced till at close.
  • Customer Service Representative skills

    Service operations
    customer service, customer support, contact center, ticket management, case management, SLA
    Quality metrics
    CSAT, first-contact resolution, quality assurance, average handle time, reopen rate, response time
    Customer interactions
    de-escalation, conflict resolution, complaint resolution, order processing, refunds, account support
    Platforms
    Zendesk, Salesforce Service Cloud, Genesys Cloud, Shopify, RingCentral, knowledge base

    Check your resume for theseExample resume

  • Cashier skills

    Cash handling
    cash handling, till balancing, cash reconciliation, safe drops, cash float, cash variances
    Point of sale
    POS, point of sale, barcode scanning, card payments, contactless, M-Pesa, mobile money
    Checkout service
    customer service, checkout, refunds and exchanges, price checks, loyalty cards, bagging
    Controls
    counterfeit detection, age verification, voids, loss prevention, store policy, end-of-day reports

    Check your resume for theseExample resume

  • Retail Sales Associate skills

    Selling
    retail sales, sales targets, upselling, cross-selling, units per transaction, loyalty sign-ups
    Shop floor
    product knowledge, customer service, fitting rooms, clienteling, product demonstrations, returns
    Merchandising and stock
    visual merchandising, planograms, floor sets, stock replenishment, stock counts, markdowns
    Store operations
    POS, cash handling, store opening, store closing, loss prevention, key holder

    Check your resume for theseExample resume

  • Hospitality Associate skills

    Guest services
    guest services, guest relations, check-in, check-out, concierge, guest complaints
    Food and beverage
    food and beverage, F&B service, banquets, room service, table service, events
    Systems
    Opera PMS, Micros POS, reservations, TripAdvisor, Booking.com, guest satisfaction surveys
    Standards and sales
    service standards, grooming standards, upselling, room upgrades, housekeeping, food hygiene

    Check your resume for theseExample resume

  • Chef skills

    Kitchen roles
    chef de partie, sous chef, commis chef, line cook, station, brigade
    Cooking
    food preparation, mise en place, à la carte, banquets, menu development, plating
    Food safety
    HACCP, food safety, food hygiene, allergen control, temperature logs, kitchen sanitation
    Kitchen costs
    food cost, portion control, stock rotation, FIFO, ordering, waste reduction

    Check your resume for theseExample resume

  • Store Manager skills

    Sales & commercial
    store sales, sales budget, like-for-like sales, average transaction value, conversion, promotions, visual merchandising
    Costs & stock
    store P&L, wage cost, shrinkage, stock accuracy, loss prevention, stocktake, replenishment, cash handling
    People
    recruitment, staff scheduling, rotas, training, performance reviews, succession planning, staff turnover
    Standards & customer
    customer experience, mystery shopper, store audits, health and safety, planograms, POS, NPS

    Check your resume for theseExample resume

Office and administration

Soft skills for these jobs:OrganizationDiscretionPrioritizationCommunicationInitiative

A bullet that shows each one
  • Organization: Set up a shared calendar and filing system the whole office now uses to book rooms and find documents.
  • Discretion: Handled payroll queries and board papers in confidence for the managing director.
  • Prioritization: Sorted the director's inbox each morning into today, this week and for information.
  • Communication: Answered calls and emails from clients and suppliers and passed every message on the same day.
  • Initiative: Noticed the team retyping the same three forms each week and built templates that fill in the repeat details.
  • Administrative Assistant skills

    Executive support
    calendar management, meeting coordination, travel arrangements, inbox management, confidential information
    Office operations
    office administration, vendor management, purchase orders, event planning, facilities coordination
    Documents & data
    document preparation, data entry, records management, expense reports, minutes, proofreading
    Systems
    Microsoft 365, Google Workspace, Excel, Outlook, Concur, DocuSign, Salesforce

    Check your resume for theseExample resume

  • Receptionist skills

    Front desk
    front desk, reception, greeting visitors, visitor management, visitor log, walk-ins
    Phones
    multi-line phone, switchboard, call transfers, taking messages, PBX, phone etiquette
    Scheduling and office
    appointment scheduling, meeting room bookings, calendar management, mail and couriers, office supplies, data entry
    Tools
    Microsoft Office, Outlook, Excel, Envoy, Microsoft Teams, Google Workspace

    Check your resume for theseExample resume

  • Executive Assistant skills

    Executive support
    executive support, CEO support, diary management, calendar management, gatekeeping, inbox management, confidentiality
    Meetings & board
    board packs, board meetings, minutes, action tracking, agendas, leadership meetings
    Travel & events
    international travel, itineraries, visas, offsites, event planning, expense reports
    Systems
    Microsoft 365, Outlook, Teams, Concur, Asana, DocuSign, Google Workspace

    Check your resume for theseExample resume

  • Office Manager skills

    Office operations
    office management, facilities management, office moves, space planning, meeting rooms, visitor management
    Budget & vendors
    office budget, vendor management, contract renewals, purchase orders, petty cash, cost savings
    Health, safety & people
    health and safety, fire safety, first aid, risk assessments, onboarding, team leadership, IOSH
    Systems
    Microsoft 365, Excel, Google Workspace, Freshservice, Zoho People, access control

    Check your resume for theseExample resume

  • Data Entry Clerk skills

    Data entry
    data entry, typing speed, WPM, 10-key, alphanumeric data entry, keystrokes per hour
    Accuracy & quality
    data verification, quality checks, error rate, data cleansing, duplicate records, source documents
    Records
    records management, document scanning, indexing, filing, confidentiality, HIPAA, data protection
    Systems
    Microsoft Excel, Google Sheets, SAP, Epic, Guidewire, CRM, Microsoft 365

    Check your resume for theseExample resume

Healthcare

Soft skills for these jobs:EmpathyCommunicationAttention to detailCalm under pressureTeamwork

A bullet that shows each one
  • Empathy: Sat with anxious patients before procedures and explained each step in plain words.
  • Communication: Gave structured SBAR handovers at every shift change, so nothing waited for the next round.
  • Attention to detail: Checked every high-alert medication against the chart and the patient's wristband before giving it.
  • Calm under pressure: Stayed with a deteriorating patient, started observations and called the rapid response team.
  • Teamwork: Took extra patients when the unit was short-staffed so every colleague still got a break.
  • Registered Nurse skills

    Licensure & certifications
    RN license, compact license, BLS, ACLS, PALS, CCRN, TNCC, NIHSS
    Units & acuity
    telemetry, med-surg, ICU, emergency department, progressive care, step-down, high-acuity
    Systems & workflow
    Epic, Cerner, eMAR, BCMA, Pyxis, Meditech, SBAR
    Clinical operations
    charge nurse, preceptor, patient ratios, rapid response, care plans, discharge planning, infection control

    Check your resume for theseExample resume

  • Medical Assistant skills

    Patient care support
    patient intake, rooming patients, vital signs, medical history, infection control, patient education
    Clinical procedures
    phlebotomy, specimen collection, EKG, point-of-care testing, CLIA-waived testing, sterilization
    Administrative workflow
    appointment scheduling, insurance verification, referrals, prior authorizations, medical records, HIPAA
    Credentials & systems
    CMA (AAMA), BLS, Epic, athenaOne, eClinicalWorks, medical terminology

    Check your resume for theseExample resume

  • Pharmacist skills

    Registration & education
    registered pharmacist, Pharmacy and Poisons Board, GPhC, state board license, B.Pharm, PharmD, MPharm
    Clinical practice
    clinical checks, medication review, drug interactions, renal dosing, antimicrobial stewardship, patient counselling, medication reconciliation
    Dispensing & stock
    dispensing, controlled drugs register, stock control, cold chain, expiry management, FEFO, formulary
    Safety & systems
    pharmacovigilance, adverse drug reactions, good pharmacy practice, inspections, Epic Willow, KenyaEMR, PMR system

    Check your resume for theseExample resume

  • Laboratory Technician skills

    Benches & tests
    haematology, clinical chemistry, microbiology, serology, urinalysis, blood bank, parasitology
    Equipment & systems
    automated analysers, Sysmex, Roche Cobas, VITEK 2, centrifuge, LIMS, calibration
    Quality & safety
    internal quality control, Westgard rules, EQA, ISO 15189, NABL, biosafety, SOPs
    Qualifications
    medical laboratory science, DMLT, BSc MLT, KMLTTB, HCPC, ASCP MLT, phlebotomy

    Check your resume for theseExample resume

  • Nursing Assistant skills

    Certification
    CNA, state nurse aide registry, Care Certificate, NVQ Level 2, HCA, BLS, first aid
    Personal care
    activities of daily living, ADLs, bathing, toileting, feeding assistance, repositioning, dementia care
    Clinical support
    vital signs, intake and output, blood glucose checks, pressure injury prevention, fall prevention, infection control, specimen collection
    Safety & records
    Hoyer lift, gait belt, safe patient handling, PointClickCare, care plans, shift report, HIPAA

    Check your resume for theseExample resume

  • Pharmacy Technician skills

    Certification
    CPhT, PTCB, state pharmacy technician license, ExCPT, GPhC pharmacy technician, CSPT
    Dispensing
    prescription processing, data entry, counting and filling, NDC verification, will-call, medication reconciliation
    Hospital & compounding
    sterile compounding, USP 797, IV admixture, Pyxis, Omnicell, unit dose, cart fill
    Claims & inventory
    third-party billing, rejected claims, prior authorizations, inventory management, controlled substance counts, PioneerRx, EnterpriseRx

    Check your resume for theseExample resume

  • Dental Assistant skills

    Credentials
    CDA, DANB, RDA, EFDA, radiography certificate, GDC dental nurse, BLS
    Chairside
    four-handed dentistry, chairside assisting, restorative procedures, crown and bridge, endodontics, oral surgery, coronal polishing
    Imaging & lab
    dental radiographs, bitewings, panoramic x-rays, CBCT, intraoral scanner, iTero, alginate impressions
    Infection control & office
    instrument sterilization, autoclave, spore testing, OSHA, Dentrix, Eaglesoft, treatment plans

    Check your resume for theseExample resume

  • Physical Therapist skills

    License & education
    PT license, DPT, HCPC registered physiotherapist, BSc Physiotherapy, OCS, dry needling certification, BLS
    Evaluation & treatment
    evaluations, plan of care, therapeutic exercise, manual therapy, gait training, neuromuscular re-education, home exercise program
    Outcomes & settings
    outcome measures, LEFS, Oswestry, Berg Balance Scale, outpatient orthopedics, acute care, post-operative rehab
    Documentation & billing
    WebPT, Epic, progress notes, CPT coding, Medicare, discharge planning, caseload

    Check your resume for theseExample resume

  • Clinical Officer skills

    Licence & qualification
    Clinical Officers Council, COC practising licence, Diploma in Clinical Medicine and Surgery, BSc Clinical Medicine, higher diploma, BLS, ACLS
    Clinical care
    outpatient consultations, diagnosis and treatment, prescribing, emergency care, IMCI, antenatal care, NCD clinic
    Programmes & procedures
    HIV care, ART, PMTCT, TB management, malaria, minor surgery, VMMC
    Reporting & systems
    KHIS, DHIS2, KenyaEMR, MOH registers, SHA claims, referrals, CME

    Check your resume for theseExample resume

Software and IT

Soft skills for these jobs:Problem solvingCommunicationCollaborationMentoringOwnership

A bullet that shows each one
  • Problem solving: Traced a nightly job failure to a time zone bug in the scheduler and added a test so it can't come back.
  • Communication: Wrote the summary of a payments outage in plain language for the support team the same afternoon.
  • Collaboration: Worked with design to cut the signup form from nine fields to four before launch.
  • Mentoring: Reviewed code for two new engineers each week and wrote the onboarding guide they now follow.
  • Ownership: Carried the on-call pager for the checkout service and closed every alert with a written follow-up.
  • Software Engineer skills

    Languages
    Go, Python, Java, TypeScript, JavaScript, C++, SQL, Rust, Kotlin
    Systems & architecture
    distributed systems, microservices, REST API, gRPC, event-driven, message queue, caching, sharding, load balancing
    Cloud & infrastructure
    AWS, GCP, Azure, Kubernetes, Docker, Terraform, CI/CD, Kafka, Redis, PostgreSQL
    Practices
    code review, unit testing, integration testing, on-call, observability, Agile, mentoring

    Check your resume for theseExample resume

  • Cybersecurity Analyst skills

    Security operations
    security operations center, SOC, SIEM, alert triage, threat detection, threat hunting
    Incident response
    incident response, containment, root cause analysis, digital forensics, phishing analysis, EDR
    Risk & vulnerability
    vulnerability management, Nessus, risk assessment, remediation, CVSS, third-party risk
    Frameworks & platforms
    NIST CSF, CIS Controls, SOC 2, ISO 27001, Splunk, CrowdStrike, Microsoft Sentinel

    Check your resume for theseExample resume

  • QA Engineer skills

    Automation frameworks
    Selenium, Playwright, Cypress, Appium, pytest, JUnit, TestNG, WebdriverIO
    Languages & CI
    Java, Python, JavaScript, TypeScript, GitHub Actions, Jenkins, CI/CD, Docker
    API & performance
    Postman, REST Assured, k6, JMeter, API testing, load testing, contract testing
    Quality metrics & practices
    manual testing, test automation, regression testing, smoke testing, defect escape rate, flake rate, test case management, Agile

    Check your resume for theseExample resume

  • DevOps Engineer skills

    CI/CD
    CI/CD, GitHub Actions, GitLab CI, Jenkins, Argo CD, GitOps, release management
    Containers & IaC
    Kubernetes, Docker, Helm, Terraform, Ansible, CloudFormation, infrastructure as code
    Cloud & systems
    AWS, Azure, GCP, Linux, Bash, Python, networking, IAM
    Reliability
    Prometheus, Grafana, Datadog, observability, SLOs, incident response, on-call, postmortems

    Check your resume for theseExample resume

  • Web Developer skills

    Front end
    HTML, CSS, JavaScript, TypeScript, React, Next.js, Vue.js, Tailwind CSS
    CMS & e-commerce
    WordPress, PHP, Shopify, Liquid, WooCommerce, headless CMS, Laravel
    Back end & tools
    Node.js, REST APIs, MySQL, Git, GitHub, Vercel, Netlify
    Quality
    responsive design, cross-browser testing, web accessibility, WCAG, Core Web Vitals, SEO, Lighthouse

    Check your resume for theseExample resume

  • IT Support Specialist skills

    Support
    technical support, help desk, service desk, troubleshooting, incident management, first-contact resolution, SLAs
    Systems
    Windows 11, macOS, Microsoft 365, Active Directory, Entra ID, Intune, Exchange Online
    Hardware & network
    laptops, printers, imaging, TCP/IP, DNS, DHCP, VPN, Wi-Fi
    Tools & standards
    ServiceNow, Jira Service Management, Freshservice, remote desktop, ITIL, CompTIA A+, asset management

    Check your resume for theseExample resume

  • Network Engineer skills

    Routing & switching
    routing and switching, BGP, OSPF, EIGRP, MPLS, VLANs, STP, LAN/WAN
    Security & access
    firewalls, Palo Alto, FortiGate, Cisco ASA, VPN, IPsec, NAC, 802.1X
    Vendors & platforms
    Cisco, Juniper, Aruba, Meraki, MikroTik, SD-WAN, wireless, load balancers
    Operations
    network monitoring, SolarWinds, PRTG, Wireshark, SNMP, change management, network documentation, Python

    Check your resume for theseExample resume

  • Machine Learning Engineer skills

    ML & frameworks
    machine learning, deep learning, PyTorch, TensorFlow, scikit-learn, Hugging Face, LLMs, NLP
    MLOps
    MLOps, model deployment, model serving, MLflow, Kubeflow, feature store, model monitoring, Airflow
    Infrastructure
    Python, Docker, Kubernetes, AWS, SageMaker, GCP, Vertex AI, Spark
    Engineering
    CI/CD, REST APIs, gRPC, Triton, ONNX, quantisation, unit testing, system design

    Check your resume for theseExample resume

Data and analysis

Soft skills for these jobs:CuriosityAttention to detailStakeholder managementCommunicationPresentation

A bullet that shows each one
  • Curiosity: Noticed refunds rising on one product line and kept digging until the cause turned up: a wrong size chart.
  • Attention to detail: Caught a duplicated join that was double-counting revenue in the board report before it went out.
  • Stakeholder management: Got marketing, finance and product to agree one definition of an active customer.
  • Communication: Turned a 40-tab workbook into a one-page weekly summary the sales director reads on Mondays.
  • Presentation: Presented churn findings to the leadership team as three charts and one recommendation.
  • Data Analyst skills

    Query & languages
    SQL, Python, R, DAX, pandas, NumPy
    BI & modelling
    dbt, Tableau, Looker, Power BI, Mode, data modelling, star schema, semantic layer
    Platforms
    Snowflake, BigQuery, Redshift, Databricks, Airflow, Fivetran, ETL, data warehouse
    Methods
    A/B testing, experimentation, cohort analysis, regression, forecasting, attribution, segmentation, KPI reporting

    Check your resume for theseExample resume

  • Business Analyst skills

    Requirements & artefacts
    requirements elicitation, BRD, FRD, functional requirements, user stories, acceptance criteria, traceability matrix, UAT
    Process modelling
    BPMN, UML, process modelling, as-is / to-be, use cases, swimlane diagram, business process mapping
    Tools & delivery
    Jira, Confluence, Visio, Lucidchart, Azure DevOps, SQL, Agile, Scrum
    Domains & certifications
    payments, healthcare claims, insurance, supply chain, CBAP, ECBA, PMI-PBA, IIBA

    Check your resume for theseExample resume

  • Data Scientist skills

    Languages & libraries
    Python, R, SQL, pandas, NumPy, scikit-learn, XGBoost, PyTorch
    Statistics & methods
    machine learning, statistical modelling, hypothesis testing, A/B testing, causal inference, regression, classification, time series forecasting
    Data & platforms
    Spark, Databricks, Snowflake, BigQuery, Airflow, Jupyter, MLflow
    Practice
    feature engineering, model evaluation, cross-validation, experiment design, data storytelling, stakeholder management

    Check your resume for theseExample resume

Finance and purchasing

Soft skills for these jobs:Attention to detailIntegrityNegotiationCommunicationTime management

A bullet that shows each one
  • Attention to detail: Reconciled every bank account at month end and traced each difference to its source.
  • Integrity: Held a supplier payment until an invoice that didn't match its purchase order was corrected.
  • Negotiation: Got a lower unit price from the stationery supplier by moving to a yearly contract.
  • Communication: Walked budget holders who don't read spreadsheets through the monthly variance report.
  • Time management: Closed the books by the fifth working day every month, including year end.
  • Financial Analyst skills

    Planning & analysis
    financial planning and analysis, FP&A, budgeting, forecasting, variance analysis, scenario planning
    Financial modeling
    financial modeling, driver-based model, three-statement model, DCF, sensitivity analysis, ROI analysis
    Performance
    KPI reporting, revenue analysis, margin analysis, headcount planning, cash flow, management reporting
    Tools
    Excel, Power Query, SQL, Power BI, Anaplan, Adaptive Planning, NetSuite

    Check your resume for theseExample resume

  • Accountant skills

    Accounting standards
    GAAP, accruals, journal entries, general ledger, variance analysis, financial statements
    Close & reconciliations
    month-end close, balance sheet reconciliations, bank reconciliations, intercompany, fixed assets, prepaids
    Systems
    NetSuite, SAP, Oracle, QuickBooks, FloQast, BlackLine, Excel, Power Query
    Audit & controls
    SOX, PBC schedules, audit support, internal controls, CPA candidate, ASC 842

    Check your resume for theseExample resume

  • Procurement Officer skills

    Sourcing & tenders
    procurement, sourcing, RFQ, RFP, tender evaluation, bid analysis, quotations
    Purchasing
    purchase orders, requisitions, LPOs, three-way match, GRN, spend analysis
    Suppliers & contracts
    supplier management, vendor evaluation, negotiation, contract management, framework agreements, cost savings
    Systems & compliance
    SAP Ariba, Oracle, IFMIS, Excel, PPADA, public procurement, CIPS, KISM

    Check your resume for theseExample resume

Sales and marketing

Soft skills for these jobs:PersuasionActive listeningResilienceRelationship buildingCreativity

A bullet that shows each one
  • Persuasion: Won back a lost proposal by rebuilding it around the buyer's own goals for the year.
  • Active listening: Opened every discovery call with the customer's problem and left the demo until the second meeting.
  • Resilience: Kept working a cold list through a slow quarter and booked the meetings that filled the next one.
  • Relationship building: Met each key account in person every quarter and renewed all of them at the end of the year.
  • Creativity: Tested three subject lines for the launch email on a small list and sent the winner to everyone.
  • Marketing Manager skills

    Strategy
    go-to-market strategy, positioning, segmentation, campaign planning, market research
    Demand generation
    paid search, paid social, SEO, content marketing, email marketing, events, lead generation
    Revenue metrics
    pipeline, CAC, CPL, ROAS, conversion rate, attribution, marketing qualified lead
    Platforms
    HubSpot, Salesforce, Google Analytics, Marketo, Google Ads, LinkedIn Campaign Manager

    Check your resume for theseExample resume

  • Sales Manager skills

    Team performance
    team quota, quota attainment, revenue growth, sales leadership, rep productivity, President's Club
    Pipeline & forecast
    pipeline management, sales forecasting, pipeline coverage, deal inspection, conversion rate, territory planning
    People leadership
    sales coaching, performance management, hiring, onboarding, ramp time, career development
    Methods & platforms
    MEDDPICC, Salesforce, Clari, Gong, Outreach, sales enablement

    Check your resume for theseExample resume

  • Account Executive skills

    Sales performance
    quota attainment, annual recurring revenue, bookings, pipeline, win rate, average contract value
    Sales process
    discovery, prospecting, negotiation, forecasting, MEDDPICC, mutual action plan
    Markets
    enterprise sales, mid-market, SaaS, new business, territory management, channel partners
    Platforms
    Salesforce, HubSpot, Gong, Outreach, LinkedIn Sales Navigator

    Check your resume for theseExample resume

  • Customer Success Manager skills

    Customer outcomes
    customer retention, renewal, expansion, adoption, time to value, customer satisfaction
    Commercial metrics
    annual recurring revenue, gross retention, net revenue retention, churn, upsell, cross-sell
    Programs
    onboarding, success plan, business review, health score, voice of customer, escalation management
    Platforms
    Salesforce, Gainsight, Zendesk, HubSpot, Totango

    Check your resume for theseExample resume

Management and projects

Soft skills for these jobs:LeadershipStakeholder managementDecision makingPrioritizationConflict resolution

A bullet that shows each one
  • Leadership: Led a team of eight through a system change without missing a delivery date.
  • Stakeholder management: Kept finance, operations and the client in step with a five-line update every Friday.
  • Decision making: Delayed a release by two weeks to fix a data problem and explained the trade-off to the client in writing.
  • Prioritization: Ranked the backlog with the team and shipped the ten items customers asked for most first.
  • Conflict resolution: Ended a standoff between two teams over shared equipment with a booking rota both signed off.
  • Product Manager skills

    Product strategy
    product strategy, product roadmap, OKRs, prioritization, market research, competitive analysis
    Discovery
    customer discovery, user interviews, jobs to be done, product analytics, voice of customer, prototyping
    Growth & launch
    product adoption, activation, retention, A/B testing, go-to-market, pricing, beta program
    Tools & delivery
    Jira, Figma, Amplitude, SQL, Productboard, Agile, user stories

    Check your resume for theseExample resume

  • Operations Manager skills

    Operations
    capacity planning, workforce planning, vendor management, inventory management, SOP
    Improvement
    Lean, Six Sigma, continuous improvement, root cause analysis, process mapping, Kaizen
    Performance
    KPI, service level agreement, cycle time, on-time delivery, quality, cost reduction
    Systems
    ERP, WMS, SAP, NetSuite, Microsoft Excel, Power BI

    Check your resume for theseExample resume

  • Project Manager skills

    Methodologies
    Agile, Scrum, Kanban, waterfall, hybrid delivery, SAFe, stage-gate
    Certifications
    PMP, PRINCE2, Certified ScrumMaster, CSM, PMI-ACP, SAFe Agilist
    Tools
    Jira, Microsoft Project, Smartsheet, Asana, Confluence, Monday.com
    Governance
    budget management, risk register, stakeholder management, change control, RAID log, sprint planning, steering committee, portfolio management

    Check your resume for theseExample resume

  • Supply Chain Manager skills

    Planning
    supply chain management, demand planning, S&OP, forecast accuracy, MRP, supply planning
    Inventory & logistics
    inventory management, safety stock, warehousing, transport management, 3PL, cold chain, distribution
    Sourcing & trade
    supplier performance, procurement, freight, Incoterms, customs clearance, landed cost
    KPIs & systems
    OTIF, fill rate, lead time, working capital, SAP S/4HANA, SAP APO, Power BI, CSCP

    Check your resume for theseExample resume

HR, recruiting and legal

Soft skills for these jobs:DiscretionActive listeningJudgmentWritten communicationOrganization

A bullet that shows each one
  • Discretion: Kept disciplinary and medical files confidential and handled them in line with policy.
  • Active listening: Ran exit interviews and turned the most common reasons into three changes for managers.
  • Judgment: Escalated a harassment complaint the day it came in and kept the file complete for the investigation.
  • Written communication: Drafted offer letters, policies and case notes that went out with few or no corrections.
  • Organization: Tracked every open case against its deadline and never missed a filing date.
  • Human Resources Manager skills

    People operations
    employee relations, performance management, workforce planning, policy development, change management
    Talent
    talent acquisition, onboarding, succession planning, employee retention, learning and development
    Compliance
    employment law, EEOC, FMLA, ADA, investigations, HR audit
    Systems
    Workday, ADP, Greenhouse, BambooHR, HRIS, people analytics

    Check your resume for theseExample resume

  • Recruiter skills

    Recruitment
    full-cycle recruitment, talent acquisition, requisitions, hiring managers, intake meetings, job descriptions
    Sourcing & screening
    sourcing, LinkedIn Recruiter, Boolean search, passive candidates, phone screens, CV screening, referrals
    Process & metrics
    structured interviews, offer negotiation, time to hire, offer acceptance rate, cost per hire, candidate experience
    Systems
    Greenhouse, Lever, Workable, Bullhorn, iCIMS, Indeed, Excel

    Check your resume for theseExample resume

  • Paralegal skills

    Litigation support
    litigation, discovery, pleadings, trial preparation, depositions, subpoenas, exhibits
    Research & drafting
    legal research, Westlaw, LexisNexis, Bluebook, motions, discovery responses, contracts
    E-discovery & case systems
    Relativity, document review, e-filing, PACER, CM/ECF, privilege log, Clio, iManage
    Practice & credentials
    docketing, calendaring, client intake, Certified Paralegal, NALA, ABA-approved certificate, CILEx

    Check your resume for theseExample resume

Engineering and skilled trades

Soft skills for these jobs:Problem solvingSafety awarenessAttention to detailTeamworkCommunication

A bullet that shows each one
  • Problem solving: Found the cause of a repeat conveyor jam and changed the guide rail so it stopped happening.
  • Safety awareness: Stopped work on a panel until it was isolated and tagged, then logged the near miss.
  • Attention to detail: Checked drawings against site measurements before ordering steel and caught a wrong dimension.
  • Teamwork: Worked with fitters and electricians to finish a line changeover over one weekend.
  • Communication: Wrote job notes the next shift could pick up without a phone call.
  • Maintenance Technician skills

    Maintenance practice
    preventive maintenance, PPM, reactive maintenance, breakdowns, root cause analysis, condition monitoring, lubrication
    Electrical & controls
    fault finding, PLC, Allen-Bradley, Siemens S7, motor control, VFDs, three-phase, wiring diagrams
    Mechanical
    conveyors, hydraulics, pneumatics, gearboxes, bearings, pumps, compressors, HVAC
    Systems, safety & tickets
    CMMS, SAP PM, work orders, lockout tagout, permit to work, OEE, City & Guilds, NVQ Level 3, 18th Edition

    Check your resume for theseExample resume

  • Mechanical Engineer skills

    Design & CAD
    SOLIDWORKS, GD&T, mechanical design, engineering drawings, Creo, AutoCAD, ASME Y14.5, tolerance stack-up
    Analysis
    FEA, Ansys, stress analysis, heat transfer, hand calculations, fatigue, CFD
    Manufacturing
    DFM, sheet metal, machining, injection molding, prototyping, PPAP, BOM, ECNs
    Quality & credentials
    root cause analysis, DFMEA, 8D, design validation, Six Sigma, EIT, PE, CEng

    Check your resume for theseExample resume

  • Civil Engineer skills

    Design & software
    AutoCAD Civil 3D, structural design, STAAD.Pro, drainage design, ETABS, Revit, HEC-RAS
    Codes & standards
    Eurocodes, BS 8110, ACI 318, AASHTO, KeNHA road design manual, ASCE 7
    Site & contracts
    site supervision, bill of quantities, FIDIC, quantity take-off, materials testing, variations, interim payment certificates
    Works & registration
    roads, stormwater drainage, water supply, reinforced concrete, earthworks, EBK, PE, ICE

    Check your resume for theseExample resume

  • Electrical Engineer skills

    Power & design
    power distribution, LV switchgear, single-line diagrams, MV switchgear, transformers, cable sizing, earthing
    Studies & tools
    ETAP, load flow, short circuit, arc flash, protection coordination, AutoCAD Electrical, DIgSILENT, SKM
    Standards & approvals
    IEC 61439, BS 7671, IEEE, NEC, KAHRAMAA approval, IEC 60364
    Site & credentials
    commissioning, FAT, SAT, protection relays, PLC, SCADA, PE, CEng, IET

    Check your resume for theseExample resume

  • Electrician skills

    Licence & code
    journeyman electrician, NEC, master electrician, BS 7671, ECS card, 18th Edition, EPRA licence
    Installation
    conduit, panel upgrades, EMT, cable tray, three-phase, lighting, service upgrades, fire alarm
    Testing & repair
    troubleshooting, blueprints, insulation resistance testing, continuity testing, motor controls, multimeter, megger
    Safety
    OSHA 30, NFPA 70E, lockout tagout, arc flash, permits and inspections, safe isolation

    Check your resume for theseExample resume

Warehouse, driving and security

Soft skills for these jobs:ReliabilityAttention to detailCalm under pressureCommunicationTime management

A bullet that shows each one
  • Reliability: Finished every route on schedule through the holiday peak.
  • Attention to detail: Checked each pallet against the pick list before loading so the wrong stock never left the bay.
  • Calm under pressure: Led visitors out during a fire alarm and accounted for everyone at the assembly point.
  • Communication: Radioed delays to dispatch early so customers got an updated delivery time.
  • Time management: Planned stops around school-run traffic to keep timed deliveries on time.
  • Warehouse Associate skills

    Warehouse operations
    order picking, packing, put-away, goods-in, dispatch, replenishment, loading and unloading
    Equipment and licences
    forklift licence, counterbalance, reach truck, pallet truck, RF scanner, order picker
    Inventory
    stock control, cycle counts, inventory accuracy, WMS, SAP, goods received notes
    Safety and performance
    pick rate, pick accuracy, manual handling, health and safety, PPE, 5S

    Check your resume for theseExample resume

  • Delivery Driver skills

    Licence and record
    driver's license, clean driving record, MVR, CDL, DOT medical card, defensive driving
    Route work
    route planning, multi-drop deliveries, on-time delivery, GPS navigation, time windows, route optimisation
    Vehicle
    pre-trip inspection, vehicle checks, box truck, cargo van, securing loads, fuel logs
    Delivery handoff
    proof of delivery, handheld scanner, customer service, cash on delivery, returns pickup, dispatch

    Check your resume for theseExample resume

  • Security Officer skills

    Licensing and training
    SIA licence, guard card, first aid, fire marshal, conflict management, BS 7858 vetting
    Site security
    access control, security patrols, visitor management, key control, lock-up, loss prevention
    Monitoring
    CCTV monitoring, alarm response, control room, radio communication, guard tour system, lone working
    Incident handling
    incident reports, daily occurrence book, emergency response, evacuation, de-escalation, police liaison

    Check your resume for theseExample resume

Education and social care

Soft skills for these jobs:PatienceCommunicationEmpathyOrganizationAdaptability

A bullet that shows each one
  • Patience: Broke fractions into small steps for a pupil who had fallen behind until they could work alone.
  • Communication: Sent parents a short weekly note on what their child learned and how to help at home.
  • Empathy: Built trust with a family who had refused support by visiting at times that suited them.
  • Organization: Planned and resourced a full term of lessons before the term started.
  • Adaptability: Moved a class to remote lessons within a week and kept every pupil logged in and working.
  • Teacher skills

    Licensure & Compliance
    state teaching license, elementary education, ESOL endorsement, special education, IEP, 504 plan, MTSS, IDEA
    Instruction
    grades 3-5, ELA, math, literacy, guided reading, phonics, small-group instruction, differentiation
    Assessment
    standardized assessment, MAP Growth, i-Ready, DIBELS, formative assessment, RTI, progress monitoring
    Systems & Curriculum
    PowerSchool, Canvas, Google Classroom, Schoology, curriculum mapping, Common Core, standards-aligned curriculum

    Check your resume for theseExample resume

  • Teaching Assistant skills

    Safeguarding & checks
    safeguarding, enhanced DBS, child protection, paediatric first aid, Prevent, Keeping Children Safe in Education
    SEND support
    SEND, EHCP, 1:1 support, autism, speech and language, SENCo, ELSA, Team Teach
    Learning support
    phonics, Read Write Inc., small groups, interventions, Numicon, reading, EYFS, KS1
    Qualifications & classroom
    Level 3 Supporting Teaching and Learning, classroom preparation, behaviour support, progress records, lunch duty, cover supervision

    Check your resume for theseExample resume

  • Social Worker skills

    Registration & qualifications
    Social Work England, LCSW, LMSW, BSW, MSW, ASYE, enhanced DBS
    Assessment & planning
    child and family assessments, risk assessments, psychosocial assessments, care and support plans, Care Act assessments, child protection plans, court reports
    Practice areas
    safeguarding, child protection, Section 47 enquiries, looked-after children, adult social care, crisis intervention, trauma-informed practice
    Systems & partnership
    case management, multi-agency working, strategy meetings, case conferences, Liquidlogic, Mosaic, case notes

    Check your resume for theseExample resume

Design and content

Soft skills for these jobs:CreativityOpenness to feedbackTime managementCollaborationAttention to detail

A bullet that shows each one
  • Creativity: Pitched three directions for a spring campaign and built the chosen one into a full set of assets.
  • Openness to feedback: Reworked the homepage layout after usability sessions showed people missing the search bar.
  • Time management: Delivered posts for four clients every week without missing a scheduled slot.
  • Collaboration: Worked with engineers to keep the design file and the live site in step for every release.
  • Attention to detail: Wrote a style sheet for headings, captions and alt text that the whole content team now follows.
  • Graphic Designer skills

    Design tools
    Adobe Photoshop, Adobe Illustrator, Adobe InDesign, Figma, Canva, CorelDRAW, After Effects
    Brand & identity
    brand identity, logo design, brand guidelines, typography, colour theory, visual design
    Print & production
    print design, packaging, brochures, CMYK, prepress, Pantone, large format
    Digital
    social media graphics, digital ads, banners, email templates, presentation design, motion graphics

    Check your resume for theseExample resume

  • Social Media Specialist skills

    Platforms
    Instagram, TikTok, Facebook, LinkedIn, YouTube, X (Twitter)
    Content
    content calendar, short-form video, Reels, copywriting, captions, influencer campaigns, UGC
    Community & growth
    community management, engagement rate, reach, follower growth, social listening, brand voice
    Tools & ads
    Meta Business Suite, Meta Ads Manager, Hootsuite, Buffer, CapCut, Canva, Google Analytics

    Check your resume for theseExample resume

  • UX Designer skills

    Research
    user research, usability testing, user interviews, surveys, personas, journey mapping, card sorting
    Design
    UX design, interaction design, information architecture, user flows, wireframes, prototypes, UI design
    Tools
    Figma, FigJam, Sketch, Adobe XD, Maze, Hotjar, Miro
    Delivery
    design systems, accessibility, WCAG, design handoff, agile, A/B testing, stakeholder workshops

    Check your resume for theseExample resume

  • Content Writer skills

    Writing
    content writing, long-form articles, blog posts, how-to guides, product pages, newsletters, copywriting
    SEO
    SEO writing, keyword research, search intent, on-page SEO, internal linking, content refresh
    Editorial
    editing, proofreading, fact-checking, style guide, AP style, editorial calendar, SME interviews
    Tools
    WordPress, Google Docs, Ahrefs, Semrush, Google Search Console, Grammarly, Surfer

    Check your resume for theseExample resume

Hard skills vs soft skills on a resume.

A resume needs both. They go in different places and you prove them in different ways.

  • Hard skills

    What they are
    Things you learned and could be tested on: a method, a tool, a license, a language.
    How to prove one
    Name it the way the job posting does, then use it in a bullet.
    Where they go
    Skills section, summary and bullets.
    • SQL
    • Excel pivot tables
    • IV therapy
    • Zendesk
    • Financial modeling
    • Forklift license
    • AutoCAD
    • Lesson planning
    • Cash handling
    • Google Ads
  • Soft skills

    What they are
    How you work with people, time and pressure.
    How to prove one
    Show it in a bullet. One word in a list proves very little.
    Where they go
    Bullets and summary. Two or three in the skills section if the posting names them.
    • Communication
    • Teamwork
    • Problem solving
    • Time management
    • Empathy
    • Leadership
    • Adaptability
    • Attention to detail
    • Negotiation
    • Conflict resolution

Show a skill in a bullet, don’t just list it.

A skills list puts the word on the page. A bullet shows where you used it and what came of it, and that is what makes a recruiter believe it.

  • Excel

    Office administrator

    BeforeSkills: Excel

    AfterBuilt an Excel tracker with pivot tables that lists overdue invoices by customer every Monday.

  • Communication

    Customer service

    BeforeExcellent communication skills

    AfterExplained a new billing system to customers by phone and email during its first month, and wrote the help article the team linked to.

  • Leadership

    Warehouse

    BeforeStrong leader

    AfterRan a night-shift team of six pickers and trained two of them to lead the shift on my days off.

  • Python

    Data analyst

    BeforePython

    AfterWrote a Python script that checks supplier price files for errors before import, replacing a manual check.

  • Teamwork

    Nursing

    BeforeTeam player

    AfterCovered a colleague's medication round during an emergency on the ward so no patient's dose was late.

  • Problem solving

    Electrician

    BeforeGood problem solver

    AfterTraced a breaker that kept tripping to a shared neutral and rewired the circuit to code.

Paste your own bullets into the bullet checker to find the ones that name a duty but no result.

How many skills to list, and where.

  1. 11 to 22 in the skills section

    That’s the range across our 60 example resumes, in 3 or 4 labeled groups such as tools, methods and certifications. A short list a recruiter can scan beats a wall of 40.

  2. Two or three in your summary

    Lead with the skills the job posting names first. The summary sits at the top, so it gets read first.

  3. Every key skill in a bullet

    A skill that only sits in a list is a claim. In a bullet it’s evidence: what you did with it and what changed.

  4. The posting’s words, not yours

    If the job says “Microsoft Excel”, write that, not “spreadsheets”. Paste the posting into the keyword scanner to see the skills it asks for most.

Questions about resume skills

Find the skills a job posting asks forResume action verbsATS resume templatesMock interview practice

What skills should I put on my resume?

The ones the job posting asks for that you really have. Start with hard skills: the tools, systems, methods and licenses named in the ad, written the way the ad writes them. Add two or three soft skills the posting stresses, and show each of them in a bullet. Leave out anything you couldn't talk about in an interview.

What's the difference between hard skills and soft skills?

A hard skill is something you learned and could be tested on, like SQL, IV therapy or a forklift license. A soft skill is how you work with people, time and pressure, like communication or teamwork. Recruiters search for hard skills by name, so list them. Soft skills are easy to claim and hard to believe, so prove them in your bullets.

How many skills should I list on a resume?

Enough to cover what the job asks for, and no more than you can back up. Each of our 60 example resumes lists between 11 and 22 skills in 3 or 4 labelled groups. A list of 40 reads as padding, and a recruiter can ask about any line on it.

Should soft skills go in the skills section?

Only the two or three a posting names outright. Put the proof in your bullets instead: “Trained four new starters” shows leadership better than the word does. Our keyword scanner still picks out the soft skills a posting asks for, but gives each one less weight than a hard skill, because a bare claim proves less.

Where do these skills come from?

From the keyword lists behind our 60 ATS resume templates: 1,382 different hard skills, tools and certifications in all, grouped the way each job is. The soft skills and the example bullets were written for this page. Always check them against the posting you're applying to, since every employer words things a little differently.

Is my resume uploaded when I check it?

No. The check runs in your browser and nothing you paste is sent to ATSPrep or anyone else. Close the tab and it's gone.

Put them on your resume, then check it against the job.

Add your skills in the Studio. Job match reads your resume against the posting as you edit, then you save a clean PDF or Word file.

Open the Studio

Optional: ATSPrep Pro, $24 once for 6 months or $5 a month, adds more AI, tailoring and Word downloads. See the plans