# Resume skills list for 60 jobs

> Pick your job and copy its hard skills, tools and soft skills. Then check which ones your resume already shows.

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| What you bring | Nothing. Pick your job, and paste your resume if you like |
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| This document | https://atsprep.com/tools/resume-skills-list.md |

Skills to put on a resume for 60 jobs: hard skills, tools and soft skills to copy, and a free check of which ones your resume already shows.

## The skills for your job in the words a recruiter types.

- **Grouped the way the job is:** Tools, systems and certifications under their own headings, from the same lists our resume templates use.
- **Checked against your resume:** Paste it and every skill turns green or stays grey, so you only add what's missing.
- **Soft skills with proof:** Each one comes with the kind of bullet that shows it, so it's not just a claim.

Your resume stays in this browser. Nothing is sent or saved.

## Skills to put on a resume, for 60 jobs

Every list comes from one of the example resumes at https://atsprep.com/ats-resume-template: the hard skills, tools and certifications a recruiter searches for in that job, in the words job postings use.

### Customer service, retail and hospitality

Soft skills for these jobs, each with a bullet that shows it:

- **Patience:** Talked an upset caller through a billing error step by step until it was fixed on the same call.
- **Conflict resolution:** Calmed a guest whose booking had been lost and found them a room for the same night.
- **Teamwork:** Covered the tills and the stock room on busy weekends so the queue never backed up to the door.
- **Communication:** Explained returns and warranty rules in plain words, so customers left knowing what happens next.
- **Reliability:** Opened on time every shift and handed over a balanced till at close.

#### [Customer Service Representative skills](https://atsprep.com/ats-resume-template/customer-service-representative)

- **Service operations:** customer service, customer support, contact center, ticket management, case management, SLA
- **Quality metrics:** CSAT, first-contact resolution, quality assurance, average handle time, reopen rate, response time
- **Customer interactions:** de-escalation, conflict resolution, complaint resolution, order processing, refunds, account support
- **Platforms:** Zendesk, Salesforce Service Cloud, Genesys Cloud, Shopify, RingCentral, knowledge base

#### [Cashier skills](https://atsprep.com/ats-resume-template/cashier)

- **Cash handling:** cash handling, till balancing, cash reconciliation, safe drops, cash float, cash variances
- **Point of sale:** POS, point of sale, barcode scanning, card payments, contactless, M-Pesa, mobile money
- **Checkout service:** customer service, checkout, refunds and exchanges, price checks, loyalty cards, bagging
- **Controls:** counterfeit detection, age verification, voids, loss prevention, store policy, end-of-day reports

#### [Retail Sales Associate skills](https://atsprep.com/ats-resume-template/retail-sales-associate)

- **Selling:** retail sales, sales targets, upselling, cross-selling, units per transaction, loyalty sign-ups
- **Shop floor:** product knowledge, customer service, fitting rooms, clienteling, product demonstrations, returns
- **Merchandising and stock:** visual merchandising, planograms, floor sets, stock replenishment, stock counts, markdowns
- **Store operations:** POS, cash handling, store opening, store closing, loss prevention, key holder

#### [Hospitality Associate skills](https://atsprep.com/ats-resume-template/hospitality-associate)

- **Guest services:** guest services, guest relations, check-in, check-out, concierge, guest complaints
- **Food and beverage:** food and beverage, F&B service, banquets, room service, table service, events
- **Systems:** Opera PMS, Micros POS, reservations, TripAdvisor, Booking.com, guest satisfaction surveys
- **Standards and sales:** service standards, grooming standards, upselling, room upgrades, housekeeping, food hygiene

#### [Chef skills](https://atsprep.com/ats-resume-template/chef)

- **Kitchen roles:** chef de partie, sous chef, commis chef, line cook, station, brigade
- **Cooking:** food preparation, mise en place, à la carte, banquets, menu development, plating
- **Food safety:** HACCP, food safety, food hygiene, allergen control, temperature logs, kitchen sanitation
- **Kitchen costs:** food cost, portion control, stock rotation, FIFO, ordering, waste reduction

#### [Store Manager skills](https://atsprep.com/ats-resume-template/store-manager)

- **Sales & commercial:** store sales, sales budget, like-for-like sales, average transaction value, conversion, promotions, visual merchandising
- **Costs & stock:** store P&L, wage cost, shrinkage, stock accuracy, loss prevention, stocktake, replenishment, cash handling
- **People:** recruitment, staff scheduling, rotas, training, performance reviews, succession planning, staff turnover
- **Standards & customer:** customer experience, mystery shopper, store audits, health and safety, planograms, POS, NPS

### Office and administration

Soft skills for these jobs, each with a bullet that shows it:

- **Organization:** Set up a shared calendar and filing system the whole office now uses to book rooms and find documents.
- **Discretion:** Handled payroll queries and board papers in confidence for the managing director.
- **Prioritization:** Sorted the director's inbox each morning into today, this week and for information.
- **Communication:** Answered calls and emails from clients and suppliers and passed every message on the same day.
- **Initiative:** Noticed the team retyping the same three forms each week and built templates that fill in the repeat details.

#### [Administrative Assistant skills](https://atsprep.com/ats-resume-template/administrative-assistant)

- **Executive support:** calendar management, meeting coordination, travel arrangements, inbox management, confidential information
- **Office operations:** office administration, vendor management, purchase orders, event planning, facilities coordination
- **Documents & data:** document preparation, data entry, records management, expense reports, minutes, proofreading
- **Systems:** Microsoft 365, Google Workspace, Excel, Outlook, Concur, DocuSign, Salesforce

#### [Receptionist skills](https://atsprep.com/ats-resume-template/receptionist)

- **Front desk:** front desk, reception, greeting visitors, visitor management, visitor log, walk-ins
- **Phones:** multi-line phone, switchboard, call transfers, taking messages, PBX, phone etiquette
- **Scheduling and office:** appointment scheduling, meeting room bookings, calendar management, mail and couriers, office supplies, data entry
- **Tools:** Microsoft Office, Outlook, Excel, Envoy, Microsoft Teams, Google Workspace

#### [Executive Assistant skills](https://atsprep.com/ats-resume-template/executive-assistant)

- **Executive support:** executive support, CEO support, diary management, calendar management, gatekeeping, inbox management, confidentiality
- **Meetings & board:** board packs, board meetings, minutes, action tracking, agendas, leadership meetings
- **Travel & events:** international travel, itineraries, visas, offsites, event planning, expense reports
- **Systems:** Microsoft 365, Outlook, Teams, Concur, Asana, DocuSign, Google Workspace

#### [Office Manager skills](https://atsprep.com/ats-resume-template/office-manager)

- **Office operations:** office management, facilities management, office moves, space planning, meeting rooms, visitor management
- **Budget & vendors:** office budget, vendor management, contract renewals, purchase orders, petty cash, cost savings
- **Health, safety & people:** health and safety, fire safety, first aid, risk assessments, onboarding, team leadership, IOSH
- **Systems:** Microsoft 365, Excel, Google Workspace, Freshservice, Zoho People, access control

#### [Data Entry Clerk skills](https://atsprep.com/ats-resume-template/data-entry-clerk)

- **Data entry:** data entry, typing speed, WPM, 10-key, alphanumeric data entry, keystrokes per hour
- **Accuracy & quality:** data verification, quality checks, error rate, data cleansing, duplicate records, source documents
- **Records:** records management, document scanning, indexing, filing, confidentiality, HIPAA, data protection
- **Systems:** Microsoft Excel, Google Sheets, SAP, Epic, Guidewire, CRM, Microsoft 365

### Healthcare

Soft skills for these jobs, each with a bullet that shows it:

- **Empathy:** Sat with anxious patients before procedures and explained each step in plain words.
- **Communication:** Gave structured SBAR handovers at every shift change, so nothing waited for the next round.
- **Attention to detail:** Checked every high-alert medication against the chart and the patient's wristband before giving it.
- **Calm under pressure:** Stayed with a deteriorating patient, started observations and called the rapid response team.
- **Teamwork:** Took extra patients when the unit was short-staffed so every colleague still got a break.

#### [Registered Nurse skills](https://atsprep.com/ats-resume-template/registered-nurse)

- **Licensure & certifications:** RN license, compact license, BLS, ACLS, PALS, CCRN, TNCC, NIHSS
- **Units & acuity:** telemetry, med-surg, ICU, emergency department, progressive care, step-down, high-acuity
- **Systems & workflow:** Epic, Cerner, eMAR, BCMA, Pyxis, Meditech, SBAR
- **Clinical operations:** charge nurse, preceptor, patient ratios, rapid response, care plans, discharge planning, infection control

#### [Medical Assistant skills](https://atsprep.com/ats-resume-template/medical-assistant)

- **Patient care support:** patient intake, rooming patients, vital signs, medical history, infection control, patient education
- **Clinical procedures:** phlebotomy, specimen collection, EKG, point-of-care testing, CLIA-waived testing, sterilization
- **Administrative workflow:** appointment scheduling, insurance verification, referrals, prior authorizations, medical records, HIPAA
- **Credentials & systems:** CMA (AAMA), BLS, Epic, athenaOne, eClinicalWorks, medical terminology

#### [Pharmacist skills](https://atsprep.com/ats-resume-template/pharmacist)

- **Registration & education:** registered pharmacist, Pharmacy and Poisons Board, GPhC, state board license, B.Pharm, PharmD, MPharm
- **Clinical practice:** clinical checks, medication review, drug interactions, renal dosing, antimicrobial stewardship, patient counselling, medication reconciliation
- **Dispensing & stock:** dispensing, controlled drugs register, stock control, cold chain, expiry management, FEFO, formulary
- **Safety & systems:** pharmacovigilance, adverse drug reactions, good pharmacy practice, inspections, Epic Willow, KenyaEMR, PMR system

#### [Laboratory Technician skills](https://atsprep.com/ats-resume-template/lab-technician)

- **Benches & tests:** haematology, clinical chemistry, microbiology, serology, urinalysis, blood bank, parasitology
- **Equipment & systems:** automated analysers, Sysmex, Roche Cobas, VITEK 2, centrifuge, LIMS, calibration
- **Quality & safety:** internal quality control, Westgard rules, EQA, ISO 15189, NABL, biosafety, SOPs
- **Qualifications:** medical laboratory science, DMLT, BSc MLT, KMLTTB, HCPC, ASCP MLT, phlebotomy

#### [Nursing Assistant skills](https://atsprep.com/ats-resume-template/nursing-assistant)

- **Certification:** CNA, state nurse aide registry, Care Certificate, NVQ Level 2, HCA, BLS, first aid
- **Personal care:** activities of daily living, ADLs, bathing, toileting, feeding assistance, repositioning, dementia care
- **Clinical support:** vital signs, intake and output, blood glucose checks, pressure injury prevention, fall prevention, infection control, specimen collection
- **Safety & records:** Hoyer lift, gait belt, safe patient handling, PointClickCare, care plans, shift report, HIPAA

#### [Pharmacy Technician skills](https://atsprep.com/ats-resume-template/pharmacy-technician)

- **Certification:** CPhT, PTCB, state pharmacy technician license, ExCPT, GPhC pharmacy technician, CSPT
- **Dispensing:** prescription processing, data entry, counting and filling, NDC verification, will-call, medication reconciliation
- **Hospital & compounding:** sterile compounding, USP 797, IV admixture, Pyxis, Omnicell, unit dose, cart fill
- **Claims & inventory:** third-party billing, rejected claims, prior authorizations, inventory management, controlled substance counts, PioneerRx, EnterpriseRx

#### [Dental Assistant skills](https://atsprep.com/ats-resume-template/dental-assistant)

- **Credentials:** CDA, DANB, RDA, EFDA, radiography certificate, GDC dental nurse, BLS
- **Chairside:** four-handed dentistry, chairside assisting, restorative procedures, crown and bridge, endodontics, oral surgery, coronal polishing
- **Imaging & lab:** dental radiographs, bitewings, panoramic x-rays, CBCT, intraoral scanner, iTero, alginate impressions
- **Infection control & office:** instrument sterilization, autoclave, spore testing, OSHA, Dentrix, Eaglesoft, treatment plans

#### [Physical Therapist skills](https://atsprep.com/ats-resume-template/physical-therapist)

- **License & education:** PT license, DPT, HCPC registered physiotherapist, BSc Physiotherapy, OCS, dry needling certification, BLS
- **Evaluation & treatment:** evaluations, plan of care, therapeutic exercise, manual therapy, gait training, neuromuscular re-education, home exercise program
- **Outcomes & settings:** outcome measures, LEFS, Oswestry, Berg Balance Scale, outpatient orthopedics, acute care, post-operative rehab
- **Documentation & billing:** WebPT, Epic, progress notes, CPT coding, Medicare, discharge planning, caseload

#### [Clinical Officer skills](https://atsprep.com/ats-resume-template/clinical-officer)

- **Licence & qualification:** Clinical Officers Council, COC practising licence, Diploma in Clinical Medicine and Surgery, BSc Clinical Medicine, higher diploma, BLS, ACLS
- **Clinical care:** outpatient consultations, diagnosis and treatment, prescribing, emergency care, IMCI, antenatal care, NCD clinic
- **Programmes & procedures:** HIV care, ART, PMTCT, TB management, malaria, minor surgery, VMMC
- **Reporting & systems:** KHIS, DHIS2, KenyaEMR, MOH registers, SHA claims, referrals, CME

### Software and IT

Soft skills for these jobs, each with a bullet that shows it:

- **Problem solving:** Traced a nightly job failure to a time zone bug in the scheduler and added a test so it can't come back.
- **Communication:** Wrote the summary of a payments outage in plain language for the support team the same afternoon.
- **Collaboration:** Worked with design to cut the signup form from nine fields to four before launch.
- **Mentoring:** Reviewed code for two new engineers each week and wrote the onboarding guide they now follow.
- **Ownership:** Carried the on-call pager for the checkout service and closed every alert with a written follow-up.

#### [Software Engineer skills](https://atsprep.com/ats-resume-template/software-engineer)

- **Languages:** Go, Python, Java, TypeScript, JavaScript, C++, SQL, Rust, Kotlin
- **Systems & architecture:** distributed systems, microservices, REST API, gRPC, event-driven, message queue, caching, sharding, load balancing
- **Cloud & infrastructure:** AWS, GCP, Azure, Kubernetes, Docker, Terraform, CI/CD, Kafka, Redis, PostgreSQL
- **Practices:** code review, unit testing, integration testing, on-call, observability, Agile, mentoring

#### [Cybersecurity Analyst skills](https://atsprep.com/ats-resume-template/cybersecurity-analyst)

- **Security operations:** security operations center, SOC, SIEM, alert triage, threat detection, threat hunting
- **Incident response:** incident response, containment, root cause analysis, digital forensics, phishing analysis, EDR
- **Risk & vulnerability:** vulnerability management, Nessus, risk assessment, remediation, CVSS, third-party risk
- **Frameworks & platforms:** NIST CSF, CIS Controls, SOC 2, ISO 27001, Splunk, CrowdStrike, Microsoft Sentinel

#### [QA Engineer skills](https://atsprep.com/ats-resume-template/qa-engineer)

- **Automation frameworks:** Selenium, Playwright, Cypress, Appium, pytest, JUnit, TestNG, WebdriverIO
- **Languages & CI:** Java, Python, JavaScript, TypeScript, GitHub Actions, Jenkins, CI/CD, Docker
- **API & performance:** Postman, REST Assured, k6, JMeter, API testing, load testing, contract testing
- **Quality metrics & practices:** manual testing, test automation, regression testing, smoke testing, defect escape rate, flake rate, test case management, Agile

#### [DevOps Engineer skills](https://atsprep.com/ats-resume-template/devops-engineer)

- **CI/CD:** CI/CD, GitHub Actions, GitLab CI, Jenkins, Argo CD, GitOps, release management
- **Containers & IaC:** Kubernetes, Docker, Helm, Terraform, Ansible, CloudFormation, infrastructure as code
- **Cloud & systems:** AWS, Azure, GCP, Linux, Bash, Python, networking, IAM
- **Reliability:** Prometheus, Grafana, Datadog, observability, SLOs, incident response, on-call, postmortems

#### [Web Developer skills](https://atsprep.com/ats-resume-template/web-developer)

- **Front end:** HTML, CSS, JavaScript, TypeScript, React, Next.js, Vue.js, Tailwind CSS
- **CMS & e-commerce:** WordPress, PHP, Shopify, Liquid, WooCommerce, headless CMS, Laravel
- **Back end & tools:** Node.js, REST APIs, MySQL, Git, GitHub, Vercel, Netlify
- **Quality:** responsive design, cross-browser testing, web accessibility, WCAG, Core Web Vitals, SEO, Lighthouse

#### [IT Support Specialist skills](https://atsprep.com/ats-resume-template/it-support-specialist)

- **Support:** technical support, help desk, service desk, troubleshooting, incident management, first-contact resolution, SLAs
- **Systems:** Windows 11, macOS, Microsoft 365, Active Directory, Entra ID, Intune, Exchange Online
- **Hardware & network:** laptops, printers, imaging, TCP/IP, DNS, DHCP, VPN, Wi-Fi
- **Tools & standards:** ServiceNow, Jira Service Management, Freshservice, remote desktop, ITIL, CompTIA A+, asset management

#### [Network Engineer skills](https://atsprep.com/ats-resume-template/network-engineer)

- **Routing & switching:** routing and switching, BGP, OSPF, EIGRP, MPLS, VLANs, STP, LAN/WAN
- **Security & access:** firewalls, Palo Alto, FortiGate, Cisco ASA, VPN, IPsec, NAC, 802.1X
- **Vendors & platforms:** Cisco, Juniper, Aruba, Meraki, MikroTik, SD-WAN, wireless, load balancers
- **Operations:** network monitoring, SolarWinds, PRTG, Wireshark, SNMP, change management, network documentation, Python

#### [Machine Learning Engineer skills](https://atsprep.com/ats-resume-template/machine-learning-engineer)

- **ML & frameworks:** machine learning, deep learning, PyTorch, TensorFlow, scikit-learn, Hugging Face, LLMs, NLP
- **MLOps:** MLOps, model deployment, model serving, MLflow, Kubeflow, feature store, model monitoring, Airflow
- **Infrastructure:** Python, Docker, Kubernetes, AWS, SageMaker, GCP, Vertex AI, Spark
- **Engineering:** CI/CD, REST APIs, gRPC, Triton, ONNX, quantisation, unit testing, system design

### Data and analysis

Soft skills for these jobs, each with a bullet that shows it:

- **Curiosity:** Noticed refunds rising on one product line and kept digging until the cause turned up: a wrong size chart.
- **Attention to detail:** Caught a duplicated join that was double-counting revenue in the board report before it went out.
- **Stakeholder management:** Got marketing, finance and product to agree one definition of an active customer.
- **Communication:** Turned a 40-tab workbook into a one-page weekly summary the sales director reads on Mondays.
- **Presentation:** Presented churn findings to the leadership team as three charts and one recommendation.

#### [Data Analyst skills](https://atsprep.com/ats-resume-template/data-analyst)

- **Query & languages:** SQL, Python, R, DAX, pandas, NumPy
- **BI & modelling:** dbt, Tableau, Looker, Power BI, Mode, data modelling, star schema, semantic layer
- **Platforms:** Snowflake, BigQuery, Redshift, Databricks, Airflow, Fivetran, ETL, data warehouse
- **Methods:** A/B testing, experimentation, cohort analysis, regression, forecasting, attribution, segmentation, KPI reporting

#### [Business Analyst skills](https://atsprep.com/ats-resume-template/business-analyst)

- **Requirements & artefacts:** requirements elicitation, BRD, FRD, functional requirements, user stories, acceptance criteria, traceability matrix, UAT
- **Process modelling:** BPMN, UML, process modelling, as-is / to-be, use cases, swimlane diagram, business process mapping
- **Tools & delivery:** Jira, Confluence, Visio, Lucidchart, Azure DevOps, SQL, Agile, Scrum
- **Domains & certifications:** payments, healthcare claims, insurance, supply chain, CBAP, ECBA, PMI-PBA, IIBA

#### [Data Scientist skills](https://atsprep.com/ats-resume-template/data-scientist)

- **Languages & libraries:** Python, R, SQL, pandas, NumPy, scikit-learn, XGBoost, PyTorch
- **Statistics & methods:** machine learning, statistical modelling, hypothesis testing, A/B testing, causal inference, regression, classification, time series forecasting
- **Data & platforms:** Spark, Databricks, Snowflake, BigQuery, Airflow, Jupyter, MLflow
- **Practice:** feature engineering, model evaluation, cross-validation, experiment design, data storytelling, stakeholder management

### Finance and purchasing

Soft skills for these jobs, each with a bullet that shows it:

- **Attention to detail:** Reconciled every bank account at month end and traced each difference to its source.
- **Integrity:** Held a supplier payment until an invoice that didn't match its purchase order was corrected.
- **Negotiation:** Got a lower unit price from the stationery supplier by moving to a yearly contract.
- **Communication:** Walked budget holders who don't read spreadsheets through the monthly variance report.
- **Time management:** Closed the books by the fifth working day every month, including year end.

#### [Financial Analyst skills](https://atsprep.com/ats-resume-template/financial-analyst)

- **Planning & analysis:** financial planning and analysis, FP&A, budgeting, forecasting, variance analysis, scenario planning
- **Financial modeling:** financial modeling, driver-based model, three-statement model, DCF, sensitivity analysis, ROI analysis
- **Performance:** KPI reporting, revenue analysis, margin analysis, headcount planning, cash flow, management reporting
- **Tools:** Excel, Power Query, SQL, Power BI, Anaplan, Adaptive Planning, NetSuite

#### [Accountant skills](https://atsprep.com/ats-resume-template/accountant)

- **Accounting standards:** GAAP, accruals, journal entries, general ledger, variance analysis, financial statements
- **Close & reconciliations:** month-end close, balance sheet reconciliations, bank reconciliations, intercompany, fixed assets, prepaids
- **Systems:** NetSuite, SAP, Oracle, QuickBooks, FloQast, BlackLine, Excel, Power Query
- **Audit & controls:** SOX, PBC schedules, audit support, internal controls, CPA candidate, ASC 842

#### [Procurement Officer skills](https://atsprep.com/ats-resume-template/procurement-officer)

- **Sourcing & tenders:** procurement, sourcing, RFQ, RFP, tender evaluation, bid analysis, quotations
- **Purchasing:** purchase orders, requisitions, LPOs, three-way match, GRN, spend analysis
- **Suppliers & contracts:** supplier management, vendor evaluation, negotiation, contract management, framework agreements, cost savings
- **Systems & compliance:** SAP Ariba, Oracle, IFMIS, Excel, PPADA, public procurement, CIPS, KISM

### Sales and marketing

Soft skills for these jobs, each with a bullet that shows it:

- **Persuasion:** Won back a lost proposal by rebuilding it around the buyer's own goals for the year.
- **Active listening:** Opened every discovery call with the customer's problem and left the demo until the second meeting.
- **Resilience:** Kept working a cold list through a slow quarter and booked the meetings that filled the next one.
- **Relationship building:** Met each key account in person every quarter and renewed all of them at the end of the year.
- **Creativity:** Tested three subject lines for the launch email on a small list and sent the winner to everyone.

#### [Marketing Manager skills](https://atsprep.com/ats-resume-template/marketing-manager)

- **Strategy:** go-to-market strategy, positioning, segmentation, campaign planning, market research
- **Demand generation:** paid search, paid social, SEO, content marketing, email marketing, events, lead generation
- **Revenue metrics:** pipeline, CAC, CPL, ROAS, conversion rate, attribution, marketing qualified lead
- **Platforms:** HubSpot, Salesforce, Google Analytics, Marketo, Google Ads, LinkedIn Campaign Manager

#### [Sales Manager skills](https://atsprep.com/ats-resume-template/sales-manager)

- **Team performance:** team quota, quota attainment, revenue growth, sales leadership, rep productivity, President's Club
- **Pipeline & forecast:** pipeline management, sales forecasting, pipeline coverage, deal inspection, conversion rate, territory planning
- **People leadership:** sales coaching, performance management, hiring, onboarding, ramp time, career development
- **Methods & platforms:** MEDDPICC, Salesforce, Clari, Gong, Outreach, sales enablement

#### [Account Executive skills](https://atsprep.com/ats-resume-template/account-executive)

- **Sales performance:** quota attainment, annual recurring revenue, bookings, pipeline, win rate, average contract value
- **Sales process:** discovery, prospecting, negotiation, forecasting, MEDDPICC, mutual action plan
- **Markets:** enterprise sales, mid-market, SaaS, new business, territory management, channel partners
- **Platforms:** Salesforce, HubSpot, Gong, Outreach, LinkedIn Sales Navigator

#### [Customer Success Manager skills](https://atsprep.com/ats-resume-template/customer-success-manager)

- **Customer outcomes:** customer retention, renewal, expansion, adoption, time to value, customer satisfaction
- **Commercial metrics:** annual recurring revenue, gross retention, net revenue retention, churn, upsell, cross-sell
- **Programs:** onboarding, success plan, business review, health score, voice of customer, escalation management
- **Platforms:** Salesforce, Gainsight, Zendesk, HubSpot, Totango

### Management and projects

Soft skills for these jobs, each with a bullet that shows it:

- **Leadership:** Led a team of eight through a system change without missing a delivery date.
- **Stakeholder management:** Kept finance, operations and the client in step with a five-line update every Friday.
- **Decision making:** Delayed a release by two weeks to fix a data problem and explained the trade-off to the client in writing.
- **Prioritization:** Ranked the backlog with the team and shipped the ten items customers asked for most first.
- **Conflict resolution:** Ended a standoff between two teams over shared equipment with a booking rota both signed off.

#### [Product Manager skills](https://atsprep.com/ats-resume-template/product-manager)

- **Product strategy:** product strategy, product roadmap, OKRs, prioritization, market research, competitive analysis
- **Discovery:** customer discovery, user interviews, jobs to be done, product analytics, voice of customer, prototyping
- **Growth & launch:** product adoption, activation, retention, A/B testing, go-to-market, pricing, beta program
- **Tools & delivery:** Jira, Figma, Amplitude, SQL, Productboard, Agile, user stories

#### [Operations Manager skills](https://atsprep.com/ats-resume-template/operations-manager)

- **Operations:** capacity planning, workforce planning, vendor management, inventory management, SOP
- **Improvement:** Lean, Six Sigma, continuous improvement, root cause analysis, process mapping, Kaizen
- **Performance:** KPI, service level agreement, cycle time, on-time delivery, quality, cost reduction
- **Systems:** ERP, WMS, SAP, NetSuite, Microsoft Excel, Power BI

#### [Project Manager skills](https://atsprep.com/ats-resume-template/project-manager)

- **Methodologies:** Agile, Scrum, Kanban, waterfall, hybrid delivery, SAFe, stage-gate
- **Certifications:** PMP, PRINCE2, Certified ScrumMaster, CSM, PMI-ACP, SAFe Agilist
- **Tools:** Jira, Microsoft Project, Smartsheet, Asana, Confluence, Monday.com
- **Governance:** budget management, risk register, stakeholder management, change control, RAID log, sprint planning, steering committee, portfolio management

#### [Supply Chain Manager skills](https://atsprep.com/ats-resume-template/supply-chain-manager)

- **Planning:** supply chain management, demand planning, S&OP, forecast accuracy, MRP, supply planning
- **Inventory & logistics:** inventory management, safety stock, warehousing, transport management, 3PL, cold chain, distribution
- **Sourcing & trade:** supplier performance, procurement, freight, Incoterms, customs clearance, landed cost
- **KPIs & systems:** OTIF, fill rate, lead time, working capital, SAP S/4HANA, SAP APO, Power BI, CSCP

### HR, recruiting and legal

Soft skills for these jobs, each with a bullet that shows it:

- **Discretion:** Kept disciplinary and medical files confidential and handled them in line with policy.
- **Active listening:** Ran exit interviews and turned the most common reasons into three changes for managers.
- **Judgment:** Escalated a harassment complaint the day it came in and kept the file complete for the investigation.
- **Written communication:** Drafted offer letters, policies and case notes that went out with few or no corrections.
- **Organization:** Tracked every open case against its deadline and never missed a filing date.

#### [Human Resources Manager skills](https://atsprep.com/ats-resume-template/human-resources-manager)

- **People operations:** employee relations, performance management, workforce planning, policy development, change management
- **Talent:** talent acquisition, onboarding, succession planning, employee retention, learning and development
- **Compliance:** employment law, EEOC, FMLA, ADA, investigations, HR audit
- **Systems:** Workday, ADP, Greenhouse, BambooHR, HRIS, people analytics

#### [Recruiter skills](https://atsprep.com/ats-resume-template/recruiter)

- **Recruitment:** full-cycle recruitment, talent acquisition, requisitions, hiring managers, intake meetings, job descriptions
- **Sourcing & screening:** sourcing, LinkedIn Recruiter, Boolean search, passive candidates, phone screens, CV screening, referrals
- **Process & metrics:** structured interviews, offer negotiation, time to hire, offer acceptance rate, cost per hire, candidate experience
- **Systems:** Greenhouse, Lever, Workable, Bullhorn, iCIMS, Indeed, Excel

#### [Paralegal skills](https://atsprep.com/ats-resume-template/paralegal)

- **Litigation support:** litigation, discovery, pleadings, trial preparation, depositions, subpoenas, exhibits
- **Research & drafting:** legal research, Westlaw, LexisNexis, Bluebook, motions, discovery responses, contracts
- **E-discovery & case systems:** Relativity, document review, e-filing, PACER, CM/ECF, privilege log, Clio, iManage
- **Practice & credentials:** docketing, calendaring, client intake, Certified Paralegal, NALA, ABA-approved certificate, CILEx

### Engineering and skilled trades

Soft skills for these jobs, each with a bullet that shows it:

- **Problem solving:** Found the cause of a repeat conveyor jam and changed the guide rail so it stopped happening.
- **Safety awareness:** Stopped work on a panel until it was isolated and tagged, then logged the near miss.
- **Attention to detail:** Checked drawings against site measurements before ordering steel and caught a wrong dimension.
- **Teamwork:** Worked with fitters and electricians to finish a line changeover over one weekend.
- **Communication:** Wrote job notes the next shift could pick up without a phone call.

#### [Maintenance Technician skills](https://atsprep.com/ats-resume-template/maintenance-technician)

- **Maintenance practice:** preventive maintenance, PPM, reactive maintenance, breakdowns, root cause analysis, condition monitoring, lubrication
- **Electrical & controls:** fault finding, PLC, Allen-Bradley, Siemens S7, motor control, VFDs, three-phase, wiring diagrams
- **Mechanical:** conveyors, hydraulics, pneumatics, gearboxes, bearings, pumps, compressors, HVAC
- **Systems, safety & tickets:** CMMS, SAP PM, work orders, lockout tagout, permit to work, OEE, City & Guilds, NVQ Level 3, 18th Edition

#### [Mechanical Engineer skills](https://atsprep.com/ats-resume-template/mechanical-engineer)

- **Design & CAD:** SOLIDWORKS, GD&T, mechanical design, engineering drawings, Creo, AutoCAD, ASME Y14.5, tolerance stack-up
- **Analysis:** FEA, Ansys, stress analysis, heat transfer, hand calculations, fatigue, CFD
- **Manufacturing:** DFM, sheet metal, machining, injection molding, prototyping, PPAP, BOM, ECNs
- **Quality & credentials:** root cause analysis, DFMEA, 8D, design validation, Six Sigma, EIT, PE, CEng

#### [Civil Engineer skills](https://atsprep.com/ats-resume-template/civil-engineer)

- **Design & software:** AutoCAD Civil 3D, structural design, STAAD.Pro, drainage design, ETABS, Revit, HEC-RAS
- **Codes & standards:** Eurocodes, BS 8110, ACI 318, AASHTO, KeNHA road design manual, ASCE 7
- **Site & contracts:** site supervision, bill of quantities, FIDIC, quantity take-off, materials testing, variations, interim payment certificates
- **Works & registration:** roads, stormwater drainage, water supply, reinforced concrete, earthworks, EBK, PE, ICE

#### [Electrical Engineer skills](https://atsprep.com/ats-resume-template/electrical-engineer)

- **Power & design:** power distribution, LV switchgear, single-line diagrams, MV switchgear, transformers, cable sizing, earthing
- **Studies & tools:** ETAP, load flow, short circuit, arc flash, protection coordination, AutoCAD Electrical, DIgSILENT, SKM
- **Standards & approvals:** IEC 61439, BS 7671, IEEE, NEC, KAHRAMAA approval, IEC 60364
- **Site & credentials:** commissioning, FAT, SAT, protection relays, PLC, SCADA, PE, CEng, IET

#### [Electrician skills](https://atsprep.com/ats-resume-template/electrician)

- **Licence & code:** journeyman electrician, NEC, master electrician, BS 7671, ECS card, 18th Edition, EPRA licence
- **Installation:** conduit, panel upgrades, EMT, cable tray, three-phase, lighting, service upgrades, fire alarm
- **Testing & repair:** troubleshooting, blueprints, insulation resistance testing, continuity testing, motor controls, multimeter, megger
- **Safety:** OSHA 30, NFPA 70E, lockout tagout, arc flash, permits and inspections, safe isolation

### Warehouse, driving and security

Soft skills for these jobs, each with a bullet that shows it:

- **Reliability:** Finished every route on schedule through the holiday peak.
- **Attention to detail:** Checked each pallet against the pick list before loading so the wrong stock never left the bay.
- **Calm under pressure:** Led visitors out during a fire alarm and accounted for everyone at the assembly point.
- **Communication:** Radioed delays to dispatch early so customers got an updated delivery time.
- **Time management:** Planned stops around school-run traffic to keep timed deliveries on time.

#### [Warehouse Associate skills](https://atsprep.com/ats-resume-template/warehouse-logistics)

- **Warehouse operations:** order picking, packing, put-away, goods-in, dispatch, replenishment, loading and unloading
- **Equipment and licences:** forklift licence, counterbalance, reach truck, pallet truck, RF scanner, order picker
- **Inventory:** stock control, cycle counts, inventory accuracy, WMS, SAP, goods received notes
- **Safety and performance:** pick rate, pick accuracy, manual handling, health and safety, PPE, 5S

#### [Delivery Driver skills](https://atsprep.com/ats-resume-template/delivery-driver)

- **Licence and record:** driver's license, clean driving record, MVR, CDL, DOT medical card, defensive driving
- **Route work:** route planning, multi-drop deliveries, on-time delivery, GPS navigation, time windows, route optimisation
- **Vehicle:** pre-trip inspection, vehicle checks, box truck, cargo van, securing loads, fuel logs
- **Delivery handoff:** proof of delivery, handheld scanner, customer service, cash on delivery, returns pickup, dispatch

#### [Security Officer skills](https://atsprep.com/ats-resume-template/security-officer)

- **Licensing and training:** SIA licence, guard card, first aid, fire marshal, conflict management, BS 7858 vetting
- **Site security:** access control, security patrols, visitor management, key control, lock-up, loss prevention
- **Monitoring:** CCTV monitoring, alarm response, control room, radio communication, guard tour system, lone working
- **Incident handling:** incident reports, daily occurrence book, emergency response, evacuation, de-escalation, police liaison

### Education and social care

Soft skills for these jobs, each with a bullet that shows it:

- **Patience:** Broke fractions into small steps for a pupil who had fallen behind until they could work alone.
- **Communication:** Sent parents a short weekly note on what their child learned and how to help at home.
- **Empathy:** Built trust with a family who had refused support by visiting at times that suited them.
- **Organization:** Planned and resourced a full term of lessons before the term started.
- **Adaptability:** Moved a class to remote lessons within a week and kept every pupil logged in and working.

#### [Teacher skills](https://atsprep.com/ats-resume-template/teacher)

- **Licensure & Compliance:** state teaching license, elementary education, ESOL endorsement, special education, IEP, 504 plan, MTSS, IDEA
- **Instruction:** grades 3-5, ELA, math, literacy, guided reading, phonics, small-group instruction, differentiation
- **Assessment:** standardized assessment, MAP Growth, i-Ready, DIBELS, formative assessment, RTI, progress monitoring
- **Systems & Curriculum:** PowerSchool, Canvas, Google Classroom, Schoology, curriculum mapping, Common Core, standards-aligned curriculum

#### [Teaching Assistant skills](https://atsprep.com/ats-resume-template/teaching-assistant)

- **Safeguarding & checks:** safeguarding, enhanced DBS, child protection, paediatric first aid, Prevent, Keeping Children Safe in Education
- **SEND support:** SEND, EHCP, 1:1 support, autism, speech and language, SENCo, ELSA, Team Teach
- **Learning support:** phonics, Read Write Inc., small groups, interventions, Numicon, reading, EYFS, KS1
- **Qualifications & classroom:** Level 3 Supporting Teaching and Learning, classroom preparation, behaviour support, progress records, lunch duty, cover supervision

#### [Social Worker skills](https://atsprep.com/ats-resume-template/social-worker)

- **Registration & qualifications:** Social Work England, LCSW, LMSW, BSW, MSW, ASYE, enhanced DBS
- **Assessment & planning:** child and family assessments, risk assessments, psychosocial assessments, care and support plans, Care Act assessments, child protection plans, court reports
- **Practice areas:** safeguarding, child protection, Section 47 enquiries, looked-after children, adult social care, crisis intervention, trauma-informed practice
- **Systems & partnership:** case management, multi-agency working, strategy meetings, case conferences, Liquidlogic, Mosaic, case notes

### Design and content

Soft skills for these jobs, each with a bullet that shows it:

- **Creativity:** Pitched three directions for a spring campaign and built the chosen one into a full set of assets.
- **Openness to feedback:** Reworked the homepage layout after usability sessions showed people missing the search bar.
- **Time management:** Delivered posts for four clients every week without missing a scheduled slot.
- **Collaboration:** Worked with engineers to keep the design file and the live site in step for every release.
- **Attention to detail:** Wrote a style sheet for headings, captions and alt text that the whole content team now follows.

#### [Graphic Designer skills](https://atsprep.com/ats-resume-template/graphic-designer)

- **Design tools:** Adobe Photoshop, Adobe Illustrator, Adobe InDesign, Figma, Canva, CorelDRAW, After Effects
- **Brand & identity:** brand identity, logo design, brand guidelines, typography, colour theory, visual design
- **Print & production:** print design, packaging, brochures, CMYK, prepress, Pantone, large format
- **Digital:** social media graphics, digital ads, banners, email templates, presentation design, motion graphics

#### [Social Media Specialist skills](https://atsprep.com/ats-resume-template/social-media-specialist)

- **Platforms:** Instagram, TikTok, Facebook, LinkedIn, YouTube, X (Twitter)
- **Content:** content calendar, short-form video, Reels, copywriting, captions, influencer campaigns, UGC
- **Community & growth:** community management, engagement rate, reach, follower growth, social listening, brand voice
- **Tools & ads:** Meta Business Suite, Meta Ads Manager, Hootsuite, Buffer, CapCut, Canva, Google Analytics

#### [UX Designer skills](https://atsprep.com/ats-resume-template/ux-designer)

- **Research:** user research, usability testing, user interviews, surveys, personas, journey mapping, card sorting
- **Design:** UX design, interaction design, information architecture, user flows, wireframes, prototypes, UI design
- **Tools:** Figma, FigJam, Sketch, Adobe XD, Maze, Hotjar, Miro
- **Delivery:** design systems, accessibility, WCAG, design handoff, agile, A/B testing, stakeholder workshops

#### [Content Writer skills](https://atsprep.com/ats-resume-template/content-writer)

- **Writing:** content writing, long-form articles, blog posts, how-to guides, product pages, newsletters, copywriting
- **SEO:** SEO writing, keyword research, search intent, on-page SEO, internal linking, content refresh
- **Editorial:** editing, proofreading, fact-checking, style guide, AP style, editorial calendar, SME interviews
- **Tools:** WordPress, Google Docs, Ahrefs, Semrush, Google Search Console, Grammarly, Surfer

## Hard skills vs soft skills on a resume

### Hard skills

- **What they are:** Things you learned and could be tested on: a method, a tool, a license, a language.
- **How to prove one:** Name it the way the job posting does, then use it in a bullet.
- **Where they go:** Skills section, summary and bullets.
- **For example:** SQL, Excel pivot tables, IV therapy, Zendesk, Financial modeling, Forklift license, AutoCAD, Lesson planning, Cash handling, Google Ads

### Soft skills

- **What they are:** How you work with people, time and pressure.
- **How to prove one:** Show it in a bullet. One word in a list proves very little.
- **Where they go:** Bullets and summary. Two or three in the skills section if the posting names them.
- **For example:** Communication, Teamwork, Problem solving, Time management, Empathy, Leadership, Adaptability, Attention to detail, Negotiation, Conflict resolution

## Show a skill in a bullet, don't just list it

- **Excel (Office administrator)**
  - Before: Skills: Excel
  - After: Built an Excel tracker with pivot tables that lists overdue invoices by customer every Monday.
- **Communication (Customer service)**
  - Before: Excellent communication skills
  - After: Explained a new billing system to customers by phone and email during its first month, and wrote the help article the team linked to.
- **Leadership (Warehouse)**
  - Before: Strong leader
  - After: Ran a night-shift team of six pickers and trained two of them to lead the shift on my days off.
- **Python (Data analyst)**
  - Before: Python
  - After: Wrote a Python script that checks supplier price files for errors before import, replacing a manual check.
- **Teamwork (Nursing)**
  - Before: Team player
  - After: Covered a colleague's medication round during an emergency on the ward so no patient's dose was late.
- **Problem solving (Electrician)**
  - Before: Good problem solver
  - After: Traced a breaker that kept tripping to a shared neutral and rewired the circuit to code.

## How many skills to list, and where

1. **11 to 22 in the skills section,** the range across the example resumes, in 3 or 4 labeled groups.
2. **Two or three in your summary:** the ones the job posting names first.
3. **Every key skill in a bullet:** what you did with it and what changed.
4. **The posting's words, not yours:** paste the posting into the [keyword scanner](https://atsprep.com/tools/resume-keyword-scanner) to see the skills it asks for most.

## Questions

### What skills should I put on my resume?

The ones the job posting asks for that you really have. Start with hard skills: the tools, systems, methods and licenses named in the ad, written the way the ad writes them. Add two or three soft skills the posting stresses, and show each of them in a bullet. Leave out anything you couldn't talk about in an interview.

### What's the difference between hard skills and soft skills?

A hard skill is something you learned and could be tested on, like SQL, IV therapy or a forklift license. A soft skill is how you work with people, time and pressure, like communication or teamwork. Recruiters search for hard skills by name, so list them. Soft skills are easy to claim and hard to believe, so prove them in your bullets.

### How many skills should I list on a resume?

Enough to cover what the job asks for, and no more than you can back up. Each of our 60 example resumes lists between 11 and 22 skills in 3 or 4 labelled groups. A list of 40 reads as padding, and a recruiter can ask about any line on it.

### Should soft skills go in the skills section?

Only the two or three a posting names outright. Put the proof in your bullets instead: “Trained four new starters” shows leadership better than the word does. Our keyword scanner still picks out the soft skills a posting asks for, but gives each one less weight than a hard skill, because a bare claim proves less.

### Where do these skills come from?

From the keyword lists behind our 60 ATS resume templates: 1,382 different hard skills, tools and certifications in all, grouped the way each job is. The soft skills and the example bullets were written for this page. Always check them against the posting you're applying to, since every employer words things a little differently.

### Is my resume uploaded when I check it?

No. The check runs in your browser and nothing you paste is sent to ATSPrep or anyone else. Close the tab and it's gone.

Open the full resume Studio: https://atsprep.com/studio

## About ATSPrep

ATSPrep (https://atsprep.com) is a free resume and application workspace. Match experience to a posting, strengthen claims with evidence, and track the next action. Its PDF check shows text recovered by ATSPrep's extractor, not an employer's proprietary ATS or hiring decision.

- **Price:** Free plan forever: your ATS score, every fix, job match, 5 AI edits a day and PDF downloads, with no card or watermark. Optional ATSPrep Pro ($5/month, or $24 once for 6 months) adds 300 AI edits a day, Fix all with AI, AI tailoring, Word downloads, all 7 templates and unlimited practice with Pip.
- **Account:** none needed to import or edit a resume, or for its first check and 3 rechecks a day. A free sign-in is needed for PDF downloads (Word files come with ATSPrep Pro), to sync, and for more than 1 AI edit.
- **Your file:** parsed and exported inside the browser. The resume file itself is never uploaded.
- **Sent:** matching a job by meaning, on by default once you add a job (the lines involved). Only on a button press: AI edits (the lines involved), a job link (the link) and Pip voice calls (your speech). Never your contact details, and none of it is stored.
- **Connection:** some tools load on first use and need a connection to download. Local storage is not a cloud backup.
- **Accepts:** PDF, DOCX, TXT, Markdown, or pasted plain text.

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